Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown ISBN: 0471643424Publisher: John Wiley & SonsPublished date: May 12 1999 HardcoverCOMMENTS: Reading copy. May have damage to cover, notes, underlining, highlighting, but all text legible. May have tears to DJ or missing DJ. Purchasing this item helps us provide vocational opportunities to peSKU: N1-08-A-11-0352
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